How to get started

Moving a loved one into aged care is a challenging and emotional process, and can be an uncertain time for many people. In most cases, there’s a lot to take in, and a lot to organise in a short period of time. So, to help you understand what happens and your role, we’ve put together a guide to help you get started and make the right decision for your loved one.

Step One
Assess your eligibility

Eligibility for aged care
To find out if you’re able to receive government support for residential aged care, you’ll need to be assessed by an Aged Care Assessment Team (ACAT) (known as Aged Care Assessment Services (ACAS) in Victoria).

During the assessment, you’ll be asked questions about your lifestyle and health needs to assess your eligibility for residential aged care. Information will be provided to you about the aged care homes available in your area and more. You may wish to enlist the support of family, friends, your local doctor and social workers to help you find an aged care home that meets your individual needs.

To get in touch with ACAT you can call them directly, or have a loved one or health professional contact them on your behalf. The ACAT/ACAS will complete an assessment that you can provide to any aged care provider that confirms you are eligible for care, and your level of assessed care needs.

Financial Centrelink assessments
You have many choices in how to pay aged care costs including Centrelink. However, you’ll need to complete a Means Test and Assets Test before this can be fully determined. The Centrelink Means Test and Assets Test can take time, so patience is needed! We encourage you to commence these at the same time you contact the Aged Care Assessment Team/Service so you do not experience any delays.

In addition, we recommend you engage the services of a financial advisor who is an expert in aged care to support you with this process. Everyone’s circumstances are different and a financial advisor can help you make informed financial decisions as you prepare to move into aged care.

Aged Care Costs

View our latest pricing schedule here. Please note that pricing is updated quarterly in accordance with Government regulated fees and interest rates

View Pricing >

Step Two
What to consider when looking at aged care homes

It’s important to choose an aged care home that meets your care needs and lifestyle preferences. We invite you and your loved ones to book a private tour and encourage you to tour other homes in your preferred location so you can find the right fit.

Before you visit
Before you visit any aged care home, think about what is important to you. You might like to consider the following:  

Your Care

  • Is it important to you that there are registered nurses available  24 hours a day?
  • Do you need any specialist care?
  • Are you happy to fit into a routine, or do you want care that fits around your lifestyle and preferences?

Your home and room

  • What is your ideal location? You may want to be close to where you live now, or close to family and friends.
  • What looks and feels like home for you?
  • Is home-made food important to you?
  • Do you want a private room or a shared room?
  • Do you have any furniture or special items you want to bring?


  • What are your favourite activities and entertainment, e.g. do you have a favourite game? Do you enjoy exercise classes? Do you enjoy art or music?
  • What daily activities do you still want to do? Does the home support you to maintain your interests?
  • Do you want to continue to participate in a local community club or group?
  • Do you have a pet you want to visit you regularly or bring to live with you?
  • Do you need flexibility so family and friends can visit you at times that suit them?
  • Do you have any particular cultural or language needs?

Talk to us
When we first welcome you to visit us, we’ll ask questions to help us understand your individual situation. Please be as open as you can be - the more we learn about you, the better we can assist you. We also encourage you to ask questions about our home, our lifestyle and care.  Every question is a good question and it’s important you tell us what matters to you. After the tour, you’ll no doubt have more questions. So, feel free to get in touch to ask further questions, or take another tour.

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Step Three
Applying for your chosen aged care home

Confirming the costs
When you take a private tour at Woodford Manor, we’ll ensure you have clear information about the costs of care. These vary depending on individual circumstances so we may need to ask you some questions to give you accurate information. If you have completed your Centrelink Assets and Means Test, this will help.

We encourage you to take away the information on costs to review and consider. You are welcome to call us with any questions you have, and come back in to discuss the costs in person.

Applying for aged care
You can apply to Woodford Manor, or any other aged care provider, using the Government application form.
If you decide to apply, once we receive your application form we will contact you to confirm the rooms we have available suit you and your needs. One we have a suitable room available, we will commence our pre-admission process.

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Step Four
Pre-admission support

We want you to feel at home.  This step is unique to us, and has proven to help our residents feel settled and at home sooner. Our pre-admission process provides support to you and your loved ones to guide you through the challenges of moving into aged care.

Your residential care agreement
We’ll invite you into the home to discuss your resident agreement in more detail. At this time, we will prepare an individual agreement for you based on your personal needs and financial assessments.

We will follow up on critical paperwork and assessments with you so that we can ensure your fees and charges are accurate. You will be welcome to take the draft agreement and paperwork home to read in more detail and we will answer any questions you have.

It’s a legal requirement that your residential care agreement must be signed before we can proceed further. Once it is signed, we will arrange your pre-admission day.

Your pre-admission day
We invite you and your loved ones to come in for a pre-admission day. Our goal on this day is to complete our assessments and paperwork so that we can provide the best care for you from the day you move in.

You will meet our team, including the registered nurse who will be responsible for your care, and a member of our lifestyle team. Our care team will spend time with you completing the resident admission pack including resident details, clinical and care needs, and lifestyle preferences.

We will provide you with an orientation of the home. During your orientation we will let you know some of the important aspects of life in the home, such as our laundry service and clothing labelling. We then invite you to enjoy a coffee, afternoon tea or even a meal before you go home.

Preparing to move in
When you begin to prepare to move in, we encourage you or your loved ones to organise some of your personal preferences ahead of time. This way your home is ready for you to move into and you can settle in with ease.

This varies depending on the person, but examples may include:

  • Arrange for clothes to be labelled.
  • Move any special items such as pictures or furniture into the room to set it up.
  • Bring in any electrical items and ensure they are tested and tagged, ready to use.

You are welcome to discuss all of this with us and we’ll provide whatever support we can.

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Step Five
Admission and Moving In Day

On the day you move into your new home, we encourage your loved ones to join you for the whole day as you settle into your new home. We will be there to support you, however we will give you the space to settle in and begin to feel at home. We invite your loved ones to join you for lunch so you can enjoy a meal together and relax once the hard work of moving is done.

As you can imagine, we receive a lot of questions from prospective residents and families. So take a look at our most common queries – we might have even answered some you hadn’t thought of yet. 

View FAQs > Book a tour >
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Frequently asked questions

Our experienced team has compiled a list of the common questions we receive when people talk to us about aged care. If your question isn’t answered here, please get in touch for more information.

View FAQ >

Come see for yourself